Increase in Additional Service Recommendation Close Rates with Digital Inspections
15%
Increase in CSI Scores
61%
Increase in Recommended Service Dollars with Digital Inspection
In the workflow, I can see if there is a car waiting and if not addressed, I get an alert. If there’s a request to parts but no answer, I get an alert.
Chad MullinCentury 3 Kia Pittsburgh
Dealerlogix menus with “good, better, best” provide transparency to customers and make it easy for advisors.
Warren WeimerCorwin Toyota
Dealerlogix makes staff more accountable and eliminates fingerpointing. [Our staff] gets better at their job and we use [the] Dealerlogix process for training.
Luisa AyowAlta, Zanchin Auto Group
With increased use of media, the customer can see the problem, which resulted in higher dollars per RO and increased level of trust, and [customer] retention.
Amanda RasumssenRed Rock, Tim Dahle
With the texting feature, the customer can accept/decline (the RO estimate) right away, sometimes while they are still in the lobby.
Tigh SchafferKen Ganley Kia
The simplicity of menu presentation (good, better, best) improves customer engagement, and customers feel that they have options. With the MPI and estimate, the customers can see exactly what’s going on, what’s good and what needs to be fixed.
Travis TurkFlowers Auto Group
Dealerlogix helped with efficiency, internal communication and presentations to customers. The menu presentation holds everyone accountable, and we keep customers updated.
Chris AlexanderBarnes Crossing Group
I wish I had half the support Dealerlogix provides with any other vendor I use. They get back to me in seconds.
Ariel PereraNissan
Our sold hours per RO increased and we got customer approvals, on average, 30 minutes sooner with Dealerlogix.
Dustin ForsbergWalser Group
We went from worst to first in the region for CSI, and increased our dollar per RO from $75/RO to $165/RO with Dealerlogix.