Is your team wasting time on low-value tasks, like chasing down service approvals on the phone? We’ve got 5 ways to automate your workflows that improve customer satisfaction, retention, and profitability.
A recent study by the National Automobile Dealers Association found that fixed-operations and service departments generate 50% of the average dealership’s total gross revenue. Because of this, fixed operations departments need to implement initiatives that drive profitability. The question is, which efforts and investments will move the profitability needle the most?
Whether you realize it or not, the fixed-ops technology you’re using (or not using) affects your efficiency and profitability. Add-on solutions may seem like the right choice because they fulfill a specific need for a relatively low cost, but over time, efficiency and data quality suffer if you don’t invest in a full-service suite.
The customer experience is quickly emerging as the key differentiator among dealers. Dealership service departments act as a frontline loyalty generator. So, how do fixed-ops departments create a customer experience that captures and retains customers?
The six key performance indicators covered in this white paper reveal how well your service teams:
- Adhere to your process
- Utilize the tools available
- Set the stage for your most productive employees – your technicians – to also be your best service salespeople