Dealership fixed operations departments play a key role in customer satisfaction and retention. They not only provide an opportunity to boost dealerships’ profitability and help to establish customer loyalty, bringing customers back to the dealership for future purchases.  To keep dealership customers coming back and boost customer satisfaction index (CSI) scores, service departments must streamline […]

How much time do your advisors, parts managers, and technicians spend traveling between departments to discuss work orders? If you’re not using an electronic check-in, RO write-up, and communications system that incorporates automation, they’re likely logging a lot of steps and spending a lot of time and energy staying up to date on ROs.  What […]

Customer satisfaction and retention are paramount to dealership profitability, and service departments are poised to engage customers and earn their loyalty. But how do service departments earn customers’ loyalty? Let’s look at a customer’s service department experience from start to finish and identify initiatives that work. 1. Appointment setting: You may think the first touchpoint […]

Appointment scheduling may not be top of mind when dealership service departments are working to improve profitability, but it’s actually directly related to customer satisfaction and workflow. Appointments drive repair orders, which in turn drive profitability. So, it makes sense to consider the appointment-setting process carefully. After all, the more difficult it is to make […]

Dealerlogix, a leading all-in-one software for independent auto dealer service departments, today announced its latest product, Service Valet, a new way to create a superior customer service experience with contactless scheduling, pickup, delivery and payment. “Now, it’s easier than ever for dealerships to create a luxury brand experience that builds customer loyalty and retention,” said […]