Service Manager Jacob Rogers chuckles as he recalls a visit from a representative for a service kiosk provider. With customer check-ins averaging just under five minutes, hours per repair order (RO) clocking in at two hours, and Empire Lakewood Nissan’s four-year run as Colorado’s top service department based on Nissan’s Service KPI Index, Rogers says […]

The fixed-ops team at Audi New Orleans had a decision to make. The technical issues they were experiencing with the dealership’s prior service software made the luxury automaker’s new video mandate for multipoint inspections impossible to meet. “We were having a lot of issues with the software’s video features. Our techs would try to upload […]

Since switching to the Dealerlogix Service Workflow Suite in February of 2021, Audi of Lafayette’s service department has realized an average increase of 0.2 hours per repair order (RO). “That may not seem like a lot, but when you figure an average of $32 per RO multiplied by 3,000 ROs over the course of a […]