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Our simple, smart fixed-ops technology targets what dealers care about most.
Increase revenue and CSI scores by providing a consistent end-to-end client experience that promotes transparency and gets the job done the first time.
What You Can Expect with Dealerlogix’s Workflow Suite
%
Increase in Additional Service Recommendation Close Rates with Digital Inspections
Increase in CSI Scores when Service Advisors Use Tablets
%
Increase in Recommended Service Dollars with Digital Inspection
Built by experienced service professionals, like you
Say goodbye to clunky add-ons. With our all-in-one system, you can offer more, like:
- Online appointment scheduling
- Valet pickup and drop-off
- Mobile service write-ups
- Video Walkaround
- Digital multipoint inspections with videos and photos
- Text and email communications
- Remote E-Signatures
- Online checkout
End-to-end digital service program that enhances customer service experience
Successfully manage your entire service process digitally and touch-free.
- Online Appointment Scheduling: Integrate customers into your sales delivery process right from the start with online service scheduling
- Mobile Check-in: Greet customers within 30 seconds using tablet check-in or have them check-in directly from their own device
- Workflow Management: Optimize workflows and generate higher Customer Pay dollars per RO
- Paperless MPI: Increase ASR close rates by nearly 10% with digital and interactive MPI
- Pay In The Drive: Offer mobile check-in and payment for increased convenience and flexibility
Improve retention & increase CSI scores
Transparent processes and communication connect your fixed-ops team and your clients, so you can:
- Boost convenience in your workflow by offering online scheduling, remote signatures, and mobile payments
- Increase trust by establishing credibility, understanding client and vehicle needs, and providing a consistent client experience
- Provide value through service and cost transparency
- Improve quality by empowering technicians to give expert advice and suggested service recommendations to fix the vehicle the first time
Create a seamless experience that keeps clients coming back
Service advisors are empowered to do a thorough job with all the tools they need right at their fingertips. Tablets can be used for:
- Increasing customer satisfaction through quick and easy mobile check-in
- Performing vehicle walkaround and write-ups
- Accessing National Service History to identify recalls and recommend maintenance
- Documenting current vehicle damage and saving on policy costs
- Communicating vehicle updates and service completion
- Reviewing work performed on vehicle and pre-populating pricing
- Avoiding shortcuts and raising CSI scores