With fixed operations accounting for 50% of the average dealership’s total gross profit, according to the National Automobile Dealership...

It’s not always easy to explain how dirty an air filter is or how worn brake pads are, and bringing customers into the shop to show them isn’t...

Dealership fixed operations departments play a key role in customer satisfaction and retention. They not only provide an opportunity to boost...

How much time do your advisors, parts managers, and technicians spend traveling between departments to discuss work orders? If you’re not using an...

Customer satisfaction and retention are paramount to dealership profitability, and service departments are poised to engage customers and earn their...

Appointment scheduling may not be top of mind when dealership service departments are working to improve profitability, but it’s actually directly...