For General Managers
Dealerlogix provides an automated customer service process that not only enhances fixed ops profitability, but also builds customer trust, which translates to more dollars per repair order.
Here’s a look at what Dealerlogix Service Workflow Suite can do for your dealership:
Integrate fixed ops service and customer data with any DMS
This not only affords service departments access to all the information in the DMS but also enables service departments to update DMS data. When a service advisor updates a customer email or phone number in Service Workflow Suite, that information automatically updates in the DMS. In this way, dealerships benefit from any information collected in the service lane.
Provide detailed, real-time service reports on processes and sales
On any given day, you can retrieve the metrics you need to assess fixed ops processes and profitability and identify areas that need improvement.
Increase CSI scores and customer retention
Dealerlogix provides an efficient, customer-friendly process that reduces customer wait times, improves customer communications, builds customer trust, and makes it convenient for customers to do business with the dealership.