Increase Dealership CSI
Dealerlogix Service Workflow Suite is a web-based solution that provides dealerships with a user-friendly, scalable fixed operations process. This industry leading fixed-ops evolution seamlessly connects your service lane, parts department and technicians to increase customer satisfaction, customer retention, and profitability.
Create a clear, concise, consistent service process.
- Provide transparent service options and pricing throughout the service experience, which builds the customer’s trust.
- Improve “fixed right first time” satisfaction.
- Speed up service delivery processes and help meet service-time promises to the customer.
Improved communications means happier customers.
- Communicate more efficiently and conveniently with customers through text and email.
- Provide the technology and process through which service advisors, parts managers, and technicians can clearly and efficiently communicate.
- Improve historical documentation of internal communication and customer communications, as well as services provided, while reducing service delivery times.