by dealerlogixAdmin | Jul 9, 2021 | News
With fixed operations accounting for 50% of the average dealership’s total gross profit, according to the National Automobile Dealership Association, a lot is riding on dealership service teams. Solutions like the Dealerlogix Service Workflow Suite can help streamline...
by dealerlogixAdmin | Jul 9, 2021 | News
It’s not always easy to explain how dirty an air filter is or how worn brake pads are, and bringing customers into the shop to show them isn’t always possible. So how can technicians effectively communicate repair needs? With photos and videos. There’s effective...
by dealerlogixAdmin | Jul 9, 2021 | News
Dealership fixed operations departments play a key role in customer satisfaction and retention. They not only provide an opportunity to boost dealerships’ profitability and help to establish customer loyalty, bringing customers back to the dealership for future...
by dealerlogixAdmin | Jul 9, 2021 | News
How much time do your advisors, parts managers, and technicians spend traveling between departments to discuss work orders? If you’re not using an electronic check-in, RO write-up, and communications system that incorporates automation, they’re likely logging a lot of...
by dealerlogixAdmin | Jul 7, 2021 | News
Customer satisfaction and retention are paramount to dealership profitability, and service departments are poised to engage customers and earn their loyalty. But how do service departments earn customers’ loyalty? Let’s look at a customer’s service department...
by dealerlogixAdmin | Jun 15, 2021 | News
Appointment scheduling may not be top of mind when dealership service departments are working to improve profitability, but it’s actually directly related to customer satisfaction and workflow. Appointments drive repair orders, which in turn drive profitability. So,...
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