Dealer Logix

CSI
RETENTION
PROFIT

”Get
Dealerlogix Workflow & Messaging Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Mobile Advisor Parts Workflow Parts Workflow Parts Workflow Parts Workflow Electronic Tech Inspection Electronic Tech Inspection Electronic Tech Inspection Managers Dashboard

Clarity that drives vital Fixed Ops metrics


Let's face it: your customers don't want to feel like they're being sold to. They want to feel empowered. They want to feel in control.

Enter Dealerlogix – a customizable web app that gives your customers a branded service experience – while improving your insight into profit opportunities. How? By revolutionizing the basic foundations of the auto service experience – an interactive service drive mobile application and integrated electronic vehicle inspection tool that helps you drive vital fixed operation's metrics.

CSI

  • • Dealerlogix builds clarity into your service processes.
  • • Builds customer trust by providing transparent service options and pricing throughout the service experience.
  • • Improves Fixed Right First Time satisfaction
  • • Speeds the service delivery processes and helps you meet your service-time promises.
  • • Communicates with Customers Faster and more conveniently via text and email.
  • • Internal messaging allows advisor, parts and technician staff to communicate more clearly and efficiently to reduce service delivery times and improve historical documentation.

RETENTION

  • • Dealerlogix helps you engage with warmth and knowledge that builds trust in your services and your people.
  • • Interactive walkthrough and inspection processes identify opportunities and put choice in customers’ hands – eliminating the “ hard sell” that dilutes trust.
  • • Better write up and inspection processes reduce come backs and get customers back on the road sooner.
  • • By reducing and eliminating communications lapses and gaps, you keep customers updated more consistently, so they never are left to wonder what is going on – they know you care about them and their concerns about their vehicle, wallet and delivery promise.

PROFIT

  • • Customers control their service write up and upsell themselves.
  • • Retained customers and higher CSI translate into ongoing business profits.
  • • Complete customer communications speeds approvals and keeps bays producing.
  • • Parts qued and ready reduce idle times and keep service volume flowing.
  • • Identifies profit opportunities, metrics to improve, and outcomes to lift.
  • • Opportunities clarity identifies customer approvals that drives up efficiency.
  • • Customers in control of their service experience tend to upsell without selling.
  • • Increased effective labor rates translates into higher fixed ops revenues and absorption.

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